Claire joined as a trustee because she believes that parents and families need information that is relevant to them and which acknowledges the emotional impact of what they are going through. Like Marit, she has direct experience personally and professionally of the hospital environment. As Training Manager and Director of SNIP (now Kindred) at the Royal Hospital for Sick Children in Edinburgh (2000–2008) and then as consultant for the Network for Children with Exceptional Healthcare Needs (2010–2014) she has extensive experience of working with parents. Claire is a qualified counsellor, trainer and consultant, working with a variety of clients in the public and voluntary sectors. From 2005–2010 she was a trustee then chair of the Care Co-ordination Network UK (CCNUK) and has been a member of both Scottish Government and Local Authority advisory groups.